Unlike many other video applications, Vidify360 allows advisors to answer video calls from any device – including mobile and tablets, as well as desktop. 

Vidify360 uses WebRTC technology and global low-latency architecture to provide real-time video experiences with quality standards of up to 4K, depending on internet connection speeds and customer browser choice. Our video call function also features real-time visual feedback for bandwidth, which helps supplement the user experience. If the customer’s internet connection does not support high-quality video, Vidify360’s functionality will not render.

Vidify360’s routing engine gives you the ability to manage and direct your video call interactions in whatever way you see fit. For instance, you can choose to offer different call options on different pages to different customers based on customer behavior. Next, you can route to different customer contact departments, like sales and service, before finally choosing the best routing options for your specific teams. These can include routing to the fastest advisor to respond, the longest idle advisor, round robin, and more.

Vidify360’s Customer Success team is always on hand to ensure all video call deployments fulfill your brand’s chosen criteria, helping you configure a customized interface and experience that’s unique to your brand and needs. What’s more, Vidify360’s onboarding is supplemented by leveraged best practices from proven video call deployments.

In order for brands to comply with the Web Content Accessibility Guidelines, Vidify360’s video call was built with inclusive experiences in mind. As such, we’re proud to say our widgets comply with the WCAG 2.1 guidelines when tested using the WAVE accessibility tool.

Vidify360’s video call is built using WebRTC technology, meaning that Secure Real Time Protocol (SRTP) encryption comes as standard. With additional features like optional video storage, screen on/off toggles, and PCI, GDPR, and CCPA compliance, your brand’s customers are always safe and secure when using Vidify360’s video call.

Depending on your own internal policies, it’s up to you whether you record video calls or not. If videos are recorded and stored in Vidify360, you can choose your retention period and which user roles have access to view the recordings. Furthermore, if you want to store recordings in your own infrastructure, you can use Vidify360’s APIs and data transfer mechanism to securely send over files to your database, CRM system, and/or cloud storage. 

Vidify360 comes with a range of advanced analytics and reporting capabilities as standard. Nevertheless, you can also integrate Vidify360’s video call with a range of CRM, contact center, analytics, and object storage systems.